Delivery & Returns

sportswoman feeling confident in their competitive sportswear

We hope you find everything you need for your game or your team on our website.
Details on shipping rates and returns are below, or please contact us at returns@lacunasports.co.uk.

DELIVERY

We offer a few options for UK Delivery:

Free Tracked Delivery – for all orders over £100
Royal Mail Tracked 48hr – £4.00
Royal Mail Tracked 24hr – £5.50

You can expect to receive your parcel within 3-5 days from placing your order.
It may take 5-7 days for orders from Northern Ireland, Isle of Man, Jersey and Guernsey.
We ship on business days only.

You will be notified once we ship your parcel, and you will receive an email from Royal Mail with tracking details. Unfortunately we are not able to deliver to PO boxes.

Track your order with Royal Mail.

We use DHL for EU and International orders.
You will be given shipping options once you check out, and you will be charged the exact amount it will cost to ship via DHL. Although more expensive, we are currently prioritising reliability until we have fully tested other means of shipping.

Track your order with DHL 

Returns

We offer free returns with Royal Mail if you are in the UK, and with DHL for International.

We ask that you return your products to us unwashed and unworn, in pristine condition, and in their original packaging. We will not refund or replace your order if garments have been worn or soiled.
Please note: Subject to your right to cancel and your statutory rights, headwear and gift cards are excluded from returns.

Shipping charges applied to the original purchase are non-refundable.

Please fill out the form below, and you will receive an email with a return label that enables free returns.

RETURNS FORM

Returns form
Reason for return

1. In the meantime, prepare your package and item(s) to return. Use the original packaging that the parcel arrived in (if possible, as it reduces waste). Remove all old labels from the packaging and/or cover all old barcodes so they are not visible. 

2. Once received by email, print your return label and attach it to the parcel so that it is clearly visible and does not fold over an edge or be obscured in any way.

3. Drop you parcel at your local Post Office (UK returns) or your nearest DHL ServicePoint (international returns)

4. You will be notified via email upon receipt of the returned item with the status of your return (approved or rejected). It will take a few days for your return to reach us, and then it may take up to 5-7 days to process the return. Refunds will be made to the original payment method.

If you still have questions, contact us at returns@lacunasports.co.uk.

DELIVERY

We deliver across the UK, Europe, and the Rest of the world.

  • Free UK delivery on orders over £100 (100€ / $100)
  • Uk delivery: Royal Mail Tracked 48h, £4.00 (Orders under £100). Available for orders from Monday-Thursday only. Orders must be placed before 1pm.
  • Uk delivery: Royal Mail Tracked 24h, £5.50 (Orders under £100). Available for orders from Monday-Thursday only. Orders must be placed before 1pm.
  • International delivery: cost based on your basket calculated at checkout.

 

The shipping fee is not eligible for a refund if the delivery timeframe has been delayed by adverse weather conditions.

  • UK Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  • INTERNATIONAL Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. 

 

Delivery Addresses & Signing for Parcels

A signature will be required to acknowledge that a delivery has been made. Please ensure, that you or someone known to you is at your delivery address and is available to sign for the delivery. We will not be responsible where the person signing for the goods is not the person who has placed or paid for the goods.
If no one is available to accept the delivery, you will receive a calling card, along with an SMS message & email to advise that delivery was attempted along with details of how to rearrange the delivery or to collect from your local depot if you prefer.
If the order is not collected or delivered within 7 days, the parcel will be returned to Lacuna Sports.
Please provide a phone number and contactable email address in your account details so you can be contacted if necessary.
You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 2 working days upon receipt of delivery by sending us an email to our Customer Service team on info@lacunasports.co.uk.
Please note, we are unable to cancel an order once the order has been dispatched. Amending a delivery address can result in a delay in delivery of 24-48 hours.

If you haven’t received your order confirmation, your order hasn’t arrived, you’ve received the wrong item or you have any other issues regarding your order, do not fear, we are here to help. Just drop our customer service team an email at info@lacunasports.co.uk and someone will get back to you ASAP to help with your query.

What should been done if I have received a faulty/incorrect item in my order?

Please drop our customer service team an email at info@lacunasports.co.uk with your order details and pictures of the fault/error with your order within 48 hours of receiving your faulty item(s). A member of our customer care team will help you arrange a replacement or arrange a refund for you.

  • Uk delivery: When we ship your order we will send you an email with your tracking details. You can track your order by going to the Royal Mail track & trace page and entering the tracking number provided
  • International delivery: DHL tracking

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Returns & Refunds

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Not at the moment. If you need a different size or colour, please return the items and place a new order.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Don’t worry, returning to us remains free and easy!​

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

For hygiene reasons, underwear briefs cannot be returned or exchanged unless faulty.

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