FREQUENTLY ASKED
QUESTIONS

FAQ 1

We hope you find everything you need for your game or your team on our website.
If you have any questions, please check out these frequently asked questions, or get in touch at enquiries@lacunasports.co.uk.

MY account

It’s optional to register and you can place an order as a guest.

However it is beneficial to create a Lacuna Sports account to manage your information and see past orders. We are proud to have you as part of the Lacuna Sports community, to share new products, collections and all the latest from our world.

From your Lacuna Sports account, you can view your recent orders and gift cards, manage your shipping and billing addresses, and edit your password and account details.

If you’re having trouble logging into your Lacuna Sports account, don’t worry! You can re-set your password by clicking the ‘Forgot password?’ link when you are signing in. If this doesn’t work, please contact us. We are happy to help.

shopping

You can view your order under the ‘Orders’ section when logged into your Lacuna Sports account.

Placing an item into your shopping bag doesn’t reserve the item. The product may still sell out if other customers place orders of the same product before you check out.
If this happens, we will notify you by email that we are unable to ship the item that you have ordered and you won’t be charged.

No – if you need a different size or colour, please return the items and place a new order.

The discount code can be added in the shopping bag or at checkout and the total amount of your order will be updated. The discount code does not apply to the delivery cost, unless specified (such as free delivery discount). Remember that you can’t combine the code with other discounts. Please note that the code is case sensitive.

The gift card code, which will be sent in the gift card email, should be added at checkout and the total amount of your order will be updated. It is possible to combine the gift card code with other discounts, however, the gift card cannot be used against delivery costs. Please note that the code is case sensitive and you will need to be registered to redeem it.

DELIVERY

We offer a few options for UK Delivery
Free Tracked Delivery – for all orders over £100
Royal Mail Tracked 48hr – £4.00
Royal Mail Tracked 24hr – £5.50

You can expect to receive your parcel within 3-5 days from placing your order.
It may take 5-7 days for orders from Northern Ireland, Isle of Man, Jersey and Guernsey.
We ship on business days only.

You will be notified once we ship your parcel, and you will receive an email from Royal Mail with tracking details. Unfortunately we are not able to deliver to PO boxes.

Track your order with Royal Mail.

We use DHL for EU and International orders.
You will be given shipping options once you check out, and you will be charged the exact amount it will cost to ship via DHL. Although more expensive, we are currently prioritising reliability until we have fully tested other means of shipping.

Track your order with DHL 

PAYMENT

We accept all credit cards (Visa, Mastercard, Amex) and PayPal.

Yes, you have the option to enter a different billing address from your delivery address during checkout.

RETURNS

We offer free returns with Royal Mail if you are in the UK, and with DHL for International.

We ask that you return your products to us unworn, in pristine condition, and in their original packaging. We will not refund or replace your order if garments have been worn or soiled.
Please note: Subject to your right to cancel and your statutory rights, headwear and gift cards are excluded from returns.

Shipping charges applied to the original purchase are non-refundable.

Please see Returns steps on our Delivery & Returns page.

It will take a few days for your return to reach us, and then it may take up to 5-7 days to process the return. Refunds will be made to the original payment method.

Still have a question? Contact us at returns@lacunasports.co.uk

PRODUCTS

All of our products are made in Europe, with the exception of our cricket balls (Pakistan) and period pants (China).

Our Main Collection products are made by a small, specialist manufacturer in Portugal who shares our commitment to quality and sustainability.

Our Teamwear is made by a German company with factories in Lithuania and Romania. The bulk of trims and fabrics come from Europe, and all are made of the highest quality yarns produced in responsible factories.

Yes – check out our Size Guide page. We are working on putting together a Lacuna fit guide with descriptions and photos to show you exactly how our different products fit when you wear them. Stay tuned!

At present, you can only get Lacuna Sports directly from us. As we grow, we may consider partnering with like-minded organisations. Please contact us at enquiries@lacunasports.co.uk if you have a partner in mind.

Our mission is to give women what they need to feel their best when playing their sport.
Although our clothing was made for cricket, it certainly can be used for other sports. In the future we may consider other sports, but our priority right now is getting cricket right. If you have suggestions for further cricket products or other sports, please contact us at hello@lacunasports.co.uk.

We produce a line of Teamwear following the same patterns as our Main Collection, but in fabrics that can be customised easily to match a team’s colours, patterns or other requirements. Please get in touch at teamwear@lacunasports.co.uk, or visit our Teamwear page.

KIT RECYCLING

We look for ways to reduce waste wherever we can. We make small batches of stock to reduce the risk of overstock/dead stock. Many of our fabrics are used for various products, reducing waste and driving order efficiency. We work with charity partners to offload excess stock and samples that we no longer need, giving our products a chance to bring cricket to girls and women who may not otherwise have access to new kit.

Absolutely! We advise our Teamwear customers to collect old teamwear and equipment when ordering with us, and we will organise a donation to one of our charity partners working in Commonwealth countries to bring cricket to women in challenging circumstances. If you are interested in ways to donate unwanted kit and equipment, please contact us at enquiries@lacunasports.co.uk and we are happy to point you towards one of the charities we work with.

FEEDBACK, PARTNERSHIPS & AMBASSADORS

Lacuna Sports works closely with female cricketers to design and refine products made for those playing the game. We are always interested to hear stories from cricketers, as well as feedback, suggestions and new partners to support our mission. Please contact us at enquiries@lacunasports.co.uk.

website

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details nor do we share customer details with any 3rd parties.

We maintain our website to be very responsive for smartphones, so using your phone to browse and shop on lacunasports.co.uk has never been easier!

We take great care in building and maintaining the Lacuna Sports website for you to have the best visitor and customer experience possible.

If, despite all our attention, you experience a problem on our website that affects your journey, please contact us and we will fix it as soon as possible.

Don’t hesitate to contact us as well to simply share your feedback. We love hearing from our community!

You can find the terms and conditions of sale, and of the use of the lacunasports.co.uk website, on the T&Cs page.

Our Privacy Policy page sets out what Lacuna Sports Ltd does with any personal data that you provide to us, or that we collect from you whilst you visit our site.

other questions

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Team spirit, we like that! You have a feedback to give us about a product, a feature, or your experience on our website? We’d love to hear from you!
As a young brand, we learn and improve everyday. You are part of the Lacuna Sports journey, so we count on you to be honest about your experience with us.

Leave us your feedback, message or questions here.

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