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PRIVACY POLICY

This Privacy Policy sets out what Lacuna Sports Ltd does with any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.

Your Personal Data

Lacuna Sports Ltd is fully committed to complying with the requirements of the General Data Protection Regulation (GDPR).
Protecting your information and privacy is extremely important to us. If you have any questions or have a GDPR related request, you can email us at enquiries@lacunasports.co.uk.

  • We will never sell your data to any third parties.
  • We will only use your data using the consent you have provided and to process orders.
  • We will use your data to send you marketing communications based on whether you have provided your explicit consent by giving a positive opt in when signing up.
  • You can opt out of receiving marketing communications emails from us at any time by clicking ‘unsubscribe’ in the footer of all emails.
  • Should you wish to request access or deletion of your personal data, please email us at enquiries@lacunasports.co.uk.

WHAT WE COLLECT

In common with other shopping websites, we collect certain information when you shop on www.lacunasports.co.uk.
We may collect the following information:

  • name
  • contact information including phone number and email address
  • delivery address
  • other information relevant to customer surveys and/or offers
  • order information and previous order history

WHAT WE DO WITH THE INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

DATA SECURITY & RETENTION

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us at enquiries@lacunasports.co.uk.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details nor do we share customer details with any 3rd parties.

COOKIES AND HOW WE USE THEM

A cookie is a small data file that is temporarily stored by your browser on your computer’s hard drive. www.lacunasports.co.uk website uses a number of cookies to operate. Cookies do a number of different jobs such as remembering your chosen items and showing us how our website is used. This information allows us to offer you a better service and an improved browsing experience.

Below we describe the purposes for which we use these technologies.

Strictly Necessary Cookies (always on)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

  • moove_gdpr_popup: is used to save your Cookie Setting Preferences.
  • stripe_mid / stripe_sid: are provided by Stripe, the payment gateway we use for making credit card transactions on the website. They allow online transactions without storing any credit card information and provide fraud prevention.
  • PHPSESSID: enables our website to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. (expires when you close your browser)
  • woocommerce_cart_hash / woocommerce_items_in_cart: is used to know when the cart data changes. It contains information about the cart as a whole.
  • wp_woocommerce_session : us to get where to find the cart data in the database for each customer.
  • __paypal_storage__: is used for making a safe transaction through PayPal.

 

3rd Party Cookies

These cookies are used to enhance the performance and functionality of our websites but are non-essential to their use. Our website uses Google Analytics to collect anonymous information, and keeping this cookies enabled helps us to improve our website.

  • _ga: registers a unique ID that is used to generate statistical data on how the visitor uses the website.
  • _ga_#: is sed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

 

Cookies consent log
The Consent Log features stores all data in our WordPress website database. The data stored includes: Consent Date, User IP address, Cookies Accepted and User Email (for logged-in users). Cookies consent expires after 365 days.

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